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How soda68 Handles Your Personal Information

This page explains exactly what data soda68 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby — and what we do with it.

Account data only what we needWallet info handled securelyYour right to access or delete dataCookie use disclosed clearlyContact path for data requests
soda68 How soda68 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, including the account details linked to your DANA, OVO, or GoPay wallet during any deposit or withdrawal step. Cookies are used to keep your session active and to remember display preferences — you can adjust cookie settings in your browser at any time. We do not use cookies to build advertising profiles for sale to third parties.

Data Retention

We keep account data while your account is active and for the period required under applicable local rules. After deletion is confirmed, identifiable records are removed from active systems.

Cookie Use

Session cookies keep you logged in across pages. Analytics cookies help us understand which parts of the lobby or deposit flow cause issues. No advertising cookies are placed without disclosure.

Account Security

Login access uses OTP verification tied to your registered contact. If we detect an unfamiliar device or location, we prompt re-verification before allowing account actions.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of what we hold, or request deletion. We process these through live chat or the help desk form in your account settings.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, update, or remove your personal data, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via the help desk form. We aim to respond to all data-related requests within a reasonable period. Players in Bandung and across Indonesia use the same contact paths — there is no separate channel for privacy matters.

Live Chat Open your account dashboard and tap the chat icon. This is the quickest way to submit a data access or deletion request to our team.
Email Support Send your request to our support email address listed in the account help section. Include your registered email so we can locate your record.
Help Desk Form Submit a written request through the help desk form in your account settings. Select the privacy category so it routes to the right team member.

Common Questions About Your Data at soda68

These are the questions we hear most often when it comes to how we handle personal information. If yours is not listed, reach us through live chat or the help desk form inside your account.

We collect your name, email address, and contact number at registration. No more than what is needed to verify your identity and secure your account against unauthorised access.

No. We store only the transaction reference and wallet identifier returned by the payment processor. Your full wallet credentials and PIN never pass through our systems.

Only with payment processors handling your DANA, OVO, or GoPay transactions, and fraud-detection partners. We do not sell your data or share it with advertisers.

Open live chat inside your account dashboard or submit a request through the help desk form. Select the privacy category and include your registered email so we can find your record.

Yes. Submit a deletion request via live chat or the help desk form. We will remove identifiable data from active systems after confirming your identity, subject to any retention obligations under applicable local rules.

Cookies keep your session active, remember display settings, and help us identify friction points in the deposit flow. You can adjust or block cookies through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.